Elizabeth France took responsibility for Otelo on 1 October 2002 and for the Energy Supply Ombudsman Service on 1 July 2006.  Previously Elizabeth was a career Civil Servant.  She resigned from the Civil Service to become the Data Protection Registrar in September 1994 and later the Information Commissioner, in January 2001. 

Elizabeth is a non-executive Director of the Serious and Organised Crime Agency.  She is a member of the General Assembly of the University of Manchester and is President of the University of Wales, Aberystwyth.  Elizabeth has been awarded honorary doctorates by the Universities of De Montfort, Loughborough and Bradford.  In June 2002 Elizabeth was awarded a CBE, for services to data protection.