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Elizabeth France is the Chief Ombudsman. Elizabeth is the Telecommunications Ombudsman, the Energy Ombudsman and the Surveyors Ombudsman. Though Elizabeth makes the Final Decision in a considerable number of cases, she is largely responsible for ensuring the quality and consistency of the Final Decisions that the Ombudsman Team makes. She is supported in her work by a team of three other Ombudsmen.
- Dr Richard Sills takes the lead responsibility for Energy Ombudsman complaints
- Ian Smith takes the lead responsibility for Surveyors Ombudsman complaints
- Andrew Walker takes the lead responsibility for Otelo complaints
Links to biographies of the Ombudsman Team are available on menu.
It is important to remember that a decision made by any member of the Ombudsman Team is final and cannot be reconsidered by another
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