Ombudsman team - Ombudsman Services
The Ombudsman Service Limited
  Site Location: Ombudsman team
  The ombudsman team

Lewis Shand Smith is the Chief Ombudsman. Though Lewis makes the final decision in a considerable number of cases, he is largely responsible for ensuring the quality and consistency of the final decisions that the ombudsman team makes. He is supported in his work by a team of ombudsmen:

Dr Richard Sills Ombudsman (lead responsibility for Energy Ombudsman complaints)

Andrew Walker Ombudsman (lead responsibility for Otelo complaints)

Gillian Fleming Ombudsman (lead responsibility for Property complaints)

Debra Vaughan-Massey Assistant Ombudsman

Sarah Daniel Assistant Ombudsman

John Baguley Assistant Ombudsman

It is important to remember that a decision made by any member of the ombudsman team is final and cannot be reconsidered by another.

We are responsible for
The energy supply ombudsman The office of the telecommunications ombudsman Surveyors Ombudsman Service PRS for Music Ombudsman Service

 


Name & Registered Office:

Ombudsman Services
Wilderspool Park
Greenalls Avenue
Warrington
Cheshire
WA4 6HL

Company No. 04351294

Investor in people
The Ombudsman Service Limited. Registered office: Wilderspool Park, Greenall's Avenue, Warrington WA4 6HL. Registered in England & Wales. No: 4351294
Web site developed & hosted by Carpe Diem Inc