tOSl investigates more than 12,000 cases annually and has a strong reputation for its excellent, independent

and impartial service to consumers and member organisations. These three key appointments will help lead it to the next stage of its development:

Chief Ombudsman/Chief Executive

Circa £126,000

You will lead and direct a growing enthusiastic team across the three services and personally make complex decisions on difficult disputes. Your strategic skills will help us improve our processes today and chart our direction for tomorrow. To

succeed, you will be a natural communicator with clear vision and ambition. Above all, you will be able to show how your engaging and inspirational leadership style has made high performing teams deliver excellent results

 Ombudsman

Up to £86,000 (depending on experience) 

You will join our Ombudsman team to take the lead on developing the Surveyors Ombudsman Service and play your part in resolving the full range of complaints which the company handles. You will take full responsibility for your own decisions on disputes and will work closely with the Chief Ombudsman and senior colleagues to continually improve services. You will be able to show us how your skills in identifying and weighing relevant evidence fairly and impartially have delivered authoritative results.

Council Member

£12,500 two days per month

As an independent non-executive tOSl council member you will support the Chair in strategic oversight of the company’s

business, governance and reputation. You will ideally have a legal background and/or experience of consumer redress issues;

your integrity, objectivity and ability to challenge constructively will be unarguable.

Click here to download an "Information for Applicants Pack"

For a confidential discussion about the roles, contact our advising consultants,

Sarah Engerer on 020 7426 3980, Juliet Taylor on 020 7426 3990 or Mark Turner on 020 7426 3983.

Visit the Gatenby Sanderson website at www.gatenbysanderson.com

Closing date: Monday 27th October 2008.

tOSI is a not for profit, equal opportunities employer and welcomes applications from all sections of the community.

 
Full and Part-Time Enquiry Officers £12,845 - £18,736 pa FTE

Hours of work:

4.00 pm – 8.00 pm (includes shift allowance)
12.00 noon – 8.00 pm (includes shift allowance)
 9.00 am – 5.00 pm

We provide free impartial dispute resolution for customers of our member companies.  Our job is to investigate complaints by listening to both sides of the story and looking at the facts.  Due to expansion we have vacancies for Enquiry Officers who have :

• the ability to deliver first class customer service together with good PC skills;
• the ability to comprehend complex issues and extract relevant information;
• flexibility, and a ‘can do’ approach, together with excellent interpersonal skills;

Reward package includes a Group Personal Pension Scheme, private healthcare and a range of other benefits.

Interested ? Please forward your CV, includin current salary, to the
The HR Dept, The Ombudsman Service Limited, Wilderspool Park, Greenall’s Avenue, Warrington.  WA4 6HL or via e-mail jobs@tosl.org.uk

The closing date for applications is Friday 10th October 2008. 

Please note that previous applicants need not apply, and if you have not heard from us by 31st October 2008, your application has been unsuccessful.

Details about the vacancies and our Services are available at www.tosl.org.uk

tOSl is a not for profit equal opportunities employer and welcomes applications from all sections of the community.