Corporate documents - Ombudsman Services
The Ombudsman Service Limited
  Site Location: Corporate documents
  Corporate documents

Please find below a list of corporate documents available for you to download in PDF format.

To save a file to your computer, right click on the link and select "save as".

Ombudsman Services

Articles of Association

Memorandum of Association

Annual Report (statutory) 2010

Annual Report 2009

Corporate Strategy and Business Plan 2010 - 11


Otelo

Terms of Reference 

Annual Report 2010

Annual Report 2009

Service standards


Energy Ombudsman

Terms of Reference 

Annual Report 2010

Annual Report 2009

Service standards

Memorandum of Understanding between Ofgem and The Energy Ombudsman (Oct 2008)


Ombudsman Services: Property (formerly the Surveyors Ombudsman Service)

Terms of Reference 

Annual Report 2010

Annual Report 2009

Service standards

Note that we are in the process of updating these documents in line with the service's re-brand.


PRS for Music Ombudsman

Service standards

Note that the PRS for Music Ombudsman began 1 August 2009 and no annual report is available this year.


Independent Assessor

Terms of Reference


To download a copy of Adobe Acrobat Reader please click here.

 

 

We are responsible for
The energy supply ombudsman The office of the telecommunications ombudsman Surveyors Ombudsman Service PRS for Music Ombudsman Service

 


Name & Registered Office:

Ombudsman Services
Wilderspool Park
Greenalls Avenue
Warrington
Cheshire
WA4 6HL

Company No. 04351294

Investor in people
The Ombudsman Service Limited. Registered office: Wilderspool Park, Greenall's Avenue, Warrington WA4 6HL. Registered in England & Wales. No: 4351294
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