|
Please find below a list of corporate documents available for you to download in PDF format.
To save a file to your computer, right click on the link and select "save as".
Ombudsman Services
Articles of Association
Memorandum of Association
Annual Report (statutory) 2010
Annual Report 2009
Corporate Strategy and Business Plan 2010 - 11
Otelo
Terms of Reference
Annual Report 2010
Annual Report 2009
Service standards
Energy Ombudsman
Terms of Reference
Annual Report 2010
Annual Report 2009
Service standards
Memorandum of Understanding between Ofgem and The Energy Ombudsman (Oct 2008)
Ombudsman Services: Property (formerly the Surveyors Ombudsman Service)
Terms of Reference
Annual Report 2010
Annual Report 2009
Service standards
Note that we are in the process of updating these documents in line with the service's re-brand.
PRS for Music Ombudsman
Service standards
Note that the PRS for Music Ombudsman began 1 August 2009 and no annual report is available this year.
Independent Assessor
Terms of Reference
To download a copy of Adobe Acrobat Reader please click here.
| 
The Council
