There are nine members of the Council. Six are independent and three were nominated by the Member Boards.

Current  independent members are:-

Peter Holland CBE, DL - Chairman
He is a former Chairman of Hertfordshire Police Authority and was Vice Chairman of the national Association of Police Authorities.  He is currently Chairman of the National Policing Improvement Agency (NPIA), Chairman of Herts in Trust, a Hertfordshire charity and a director of St John Ambulance and Chairman of its Audit Committee. 

Margaret Doyle
Margaret Doyle is a consultant and researcher on alternative dispute resolution (ADR) and an independent mediator. She works as a researcher with voluntary-sector organisations involved in access to justice, including Advice Services Alliance, National Consumer Council and Public Law Project. She trained as a mediator in 1987 and is accredited as part of the Legal Services Commission's Mediation Quality Mark. She mediates in disputes involving special educational needs, disability discrimination and community conflicts. She is an independent director of The Ombudsman Service Ltd (Otelo and Energy Supply Ombudsman services) and the Office of the Independent Adjudicator for Higher Education. 

Chris Kenny

Chris Kenny is an independent director and consultant, specialising in public policy, particularly consumer and competition and regulation issues. His early career was in the Department of Health, where he held a variety of policy and management posts including Principal Private Secretary to the Secretary of State. As Oftel's Director of Regulatory Policy and then Director of Compliance between 2000 and 2003, he worked with industry and consumer bodies to establish Otelo. Most recently, as Director of Life and Pensions for the Association of British Insurers until December 2006, he led the industry's input into the work of the Pensions Commission and the Government's response to it.
 
Chris is also a non-executive Director of Harrow Primary Care Trust and of Real Life Options, a not for profit care company serving adults with learning disabilities. He is also a school governor

Julie Meadows
Julie Meadows is a member of the Institute of Chartered Accountants in England and Wales. She has significant commercial and operational business management experience and has worked as an independent auditor.

Tony Allen
Tony Allen is the Head of Trading Standards and Licensing for the Metropolitan Borough of Oldham. Formerly, he was a member of the Council of the Trading Standards Institute and worked as Head of Development. He is currently their Lead Officer on Crime and Disorder. Tony has worked in Cheshire, Trafford, Enfield and Oldham in Trading Standards and has a background in electrical retailing prior to joining Trading Standards.

Jean Couper CBE
Jean Couper is a director of K3 Management Consultants and The Law Academy and a member of the Accounts Commission and The Police Advisory Board for Scotland. Formerly she was the Chairman of the Scottish Legal Aid Board and Vice Chairman of the Health Education Board for Scotland and The Wise Group Ltd.  Jean was awarded the CBE for services to the administration of justice in the Queen's birthday honours list in 2006.

Current Industry Members are:-

Chris Holland
Chris Holland is the head of the Ombudsman Interface Team at BT and sits on the Otelo Member Board.

Garry Felgate

Duncan is the Chairman of the Energy Member Board and the Chief Executive of the Energy Retail Association.  

Steven Gould

Steven is Director of Professional Regulation and Consumer Protection for the Royal Institution of Chartered Surveyors