Ombudsman Services is a not-for-profit private limited company which runs four high profile national, private sector ombudsman schemes. These are Otelo (the Office of the Telecommunications Ombudsman), the Energy Ombudsman, the Surveyors Ombudsman Service and the Ombudsman for PRS for Music. 

We are an entirely independent, service-oriented organisation, which, through the different services we run, helps our members to meet requirements to provide independent dispute resolution to their customers. Each scheme is entirely funded by its members. Our aim is to raise public trust and confidence in the sectors it works with.

Statement of purpose

We will provide a first-class service of dispute resolution for our members.

We will strive to be the alternative dispute resolution (ADR) service of choice in the industries we serve.
 
We have created a model for dispute resolution which could be used in other industry sectors.